SERVICES
Technical Support & Pump Selection
Choosing the right pump should not be guesswork. Send us your fluid data and our engineers recommend the right pump head, tubing and drive — then support you from testing to after-sales.
WHAT WE OFFER
Engineering Support at Every Stage
Pump Selection Engineering
Send us your fluid data — liquid, viscosity, flow rate, pressure, temperature — and we recommend the right pump head, drive and tubing.
Tubing & Chemical Compatibility
We match tubing chemistry to your liquid: platinum-cured silicone for aqueous, PTFE-lined for aggressive solvents and chemicals.
Application Testing
Flow rate verification and duty-cycle testing against your real application parameters before you commit.
Control Integration Advice
Guidance on analog, RS485 and trigger control wiring to integrate pumps with your PLC, controller or lab system.
Installation & Commissioning
Setup guidance, tube-loading best practice and troubleshooting checklists to get you running fast.
Responsive After-Sales
Spare tubing, spare parts and technical answers — with documented response times and clear ownership of issues.
HOW IT WORKS
From Your Fluid Data to a Running Pump
Selection — From Fluid Data to Spec
Share liquid, viscosity, flow rate, pressure and power supply. Our engineers return a recommendation with pump head, tubing and drive.
Testing — Verify Before You Buy
We run flow and endurance checks on the recommended configuration and, if needed, send samples for your own validation.
After-Sales — Support That Lasts
Commissioning guidance, tube-life optimization and spare supply keep your pumps running long after delivery.
POPULAR PICKS
Products We Recommend Most
Pump Heads
YZ15/YZ35/LP series heads selected to your flow range.
View product →Pump Tubing
Silicone and PTFE-lined tubing matched to your chemical.
View product →Benchtop Pumps
Complete lab pumps with precise, controllable speed.
View product →Dosing Pumps
Metering pumps for process dosing up to 6 bar.
View product →FAQ
Technical Support Questions
What information do you need to recommend a pump?
The liquid (and its viscosity), required flow rate, discharge pressure, operating temperature and power supply. That is enough for a solid first recommendation.
How do I choose between silicone and PTFE-lined tubing?
Platinum-cured silicone suits most aqueous and biological fluids. PTFE-lined tubing is for aggressive chemicals and solvents that degrade silicone. We confirm compatibility from your fluid data.
Do you test the pump for my application before I buy?
Yes. We can verify flow rates and run duty-cycle checks on the recommended configuration, and samples can be sent for your own testing.
Can you help with control integration?
Our pumps support analog speed input, external trigger and RS485. We provide wiring guidance and communication protocol details for your controller.
What after-sales support do you provide?
Technical support covers installation guidance, troubleshooting, tube-life optimization and spare parts supply — with a named contact for your account.
How do I extend pump tube life?
Keep speed within the recommended range, avoid over-pressure, and follow the tube-loading and lubrication guidance we provide with each order.
Stuck on Pump Selection?
Send your fluid data today — get a pump head, tubing and drive recommendation within 24 hours.